sending love to every affected by Covid-19. We are all in this together.

FAQ

HOW LONG WILL IT TAKE TO RECEIVE MY PACKAGE?

Please allow up to 2 business days for your order to process. For domestic orders within the United States, please allow 3-5 business days to receive your order depending on your location and shipping method. For international orders, please allow anywhere from 5 days to 2 weeks to receive your order. 

HOW CAN I RETURN OR EXCHANGE AN ITEM?

Click HERE to start the exchange or return process. You can return your item(s) to us within 15 days from original delivery date for a full refund, or exchange your item(s) within 30 days from original delivery date. Our returns and exchanges are free of charge and fully trackable for all orders within the United States. 

  • All home goods, lifestyle goods, accessories and jewelry are final sale. 
  • Returned & exchanged items must have tags still on and be returned in original packaging
  • Returned & exchanged items must have no visible signs of wear or use

CAN I RETURN AN ITEM IF PURCHASED ON SALE OR DURING A SALE?

Merchandise purchased on sale may be exchanged 10 days from original delivery date for store credit, but they may not be returned for a full refund. 

  • All discounted home goods, lifestyle goods, accessories and jewelry are final sale.

WHAT SIZE AM I?

We know online shopping can be tricky for fit and sizing so feel free to send your measurements to hello@shopthrival.com or via text to 619 538 8150 and we’ll help you find the perfect size!

HOW DO I CANCEL OR CHANGE AN ORDER?

In order to cancel or change your order, please text 6195388150 or email hello@shopthrival.com with your order number in the subject field.

WHAT IF ONE OR MORE OF MY ITEM(S) IS DAMAGED OR DEFECTED?

If you have a damaged or defected item, contact hello@shopthrival.com or text 6195388150 with a photo of the damage and your order number. We’ll take care of you! 

DON'T SEE YOUR QUESTION? EMAIL US AT HELLO@SHOPTHRIVAL.COM